Privacy Policy

Last Updated: August 7, 2026

At Vexo, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy describes what information we may collect when you use our website, why we collect it, how it may be used, and the choices available to you.

By visiting or purchasing from Vexo, you acknowledge the practices described below.

1. Information You Provide

We may collect information that you voluntarily provide when you interact with our store. This may include:

Your name;
Email address;
Telephone number;
Billing and delivery address;
Order and purchase information;
Information provided when contacting our support team;
Other information necessary to complete a transaction or provide requested services.

Payment details are generally handled directly by our payment processing partners. We do not intentionally store complete payment card numbers on our own systems.

2. Information Collected Automatically

When you visit Vexo, certain technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, pages viewed, approximate access time, referring website, and other technical information associated with your visit.

This information helps us understand how visitors use our website and allows us to maintain, secure, and improve our online store.

3. How We Use Information

Information collected through our website may be used to:

Process and deliver purchases;
Confirm orders and provide shipment updates;
Respond to questions, requests, or support inquiries;
Maintain and improve website performance;
Understand customer preferences and shopping behavior;
Detect suspicious activity and help prevent fraud;
Maintain the security of our website and services;
Meet applicable legal, regulatory, and accounting requirements;
Send marketing communications when you have permitted us to do so.

We only use personal information for legitimate business purposes and as permitted by applicable law.

4. Cookies and Similar Technologies

Vexo may use cookies, pixels, tags, and comparable technologies to make our website function properly and to understand how visitors interact with it.

These technologies may allow us to remember preferences, maintain shopping-cart functionality, analyze traffic, measure advertising performance, and improve the overall shopping experience.

You can manage or disable cookies through your browser settings. Some features of the website may not function correctly if certain cookies are disabled.

5. Service Providers and Business Partners

To operate our store, we may work with selected third-party companies that provide services on our behalf. These may include payment processors, fulfillment and shipping companies, website hosting providers, analytics services, customer-support platforms, and marketing technology providers.

These parties may receive only the information reasonably necessary to perform their services and are expected to handle that information in accordance with applicable requirements.

6. Legal Disclosures

We may disclose personal information when we reasonably believe that doing so is necessary to comply with a legal obligation, respond to a valid governmental request, protect our rights or property, investigate suspected fraud or abuse, or protect the safety of our customers, users, or others.

We may also disclose information as part of a business transaction, such as a merger, acquisition, restructuring, or sale of assets, where legally permitted.

7. Data Security

We use reasonable safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no website, database, or internet transmission can be guaranteed to be completely secure. For this reason, while we take appropriate precautions, we cannot promise absolute security of information transmitted to or stored by us.

8. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

The retention period may depend on factors such as the nature of the information, our relationship with you, whether an order was placed, our legal and accounting obligations, and the need to resolve disputes or enforce agreements.

When information is no longer required, we may securely delete it or anonymize it where appropriate.

9. Your Privacy Choices

Depending on where you live, privacy laws may provide you with certain rights concerning your personal information.

These may include the ability to:

Request access to personal information we hold about you;
Ask us to correct inaccurate information;
Request deletion of certain personal information;
Object to or restrict particular uses of your information;
Withdraw consent where processing is based on consent;
Request information about how your personal data is processed.

Some requests may be subject to legal limitations or verification requirements.

You may also unsubscribe from promotional emails at any time by using the unsubscribe option included in those communications.

10. Third-Party Links

Our website may occasionally provide links to websites, applications, or services operated by other companies.

If you follow one of these links, your activity may be governed by the third party's own privacy policy and terms. Vexo does not control the privacy practices of external websites and encourages you to review their policies before providing personal information.

11. Children's Privacy

Vexo's website is not directed toward children who are below the minimum age permitted to use online services under applicable law.

We do not knowingly request or collect personal information from children for the purpose of making purchases. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. International Visitors

Depending on where you live and where our service providers operate, your information may be processed or stored in a country different from your own.

Where required by applicable law, we take appropriate measures when transferring personal information across borders.

13. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes to our business, website, technology, or legal requirements.

When we make changes, we will update the "Last Updated" date shown at the beginning of this policy. We encourage you to review this page periodically.