Return and Exchange Policy

Last Updated: August 7, 2026

At Vexo, we want you to feel confident when shopping with us. If your purchase does not meet your expectations or there is an issue with the item you received, this policy explains how returns and exchanges are handled.

1. Return Period

Return requests should generally be submitted within 30 days of delivery.

To begin a return, please contact our customer support team before sending anything back. We will provide the instructions needed to proceed.

Any mandatory return rights provided by applicable consumer protection laws remain unaffected by this policy.

2. Return Conditions

For a return to be eligible, the product should generally:

Be unused and in its original condition;
Be returned with its original packaging when reasonably possible;
Include accessories, parts, or other components supplied with the order;
Be accompanied by the relevant order information or proof of purchase.

Products that have been damaged through misuse, improper handling, or avoidable wear may not qualify for a return, subject to applicable law.

3. Exchanges

If you receive an item that is defective, damaged, incorrect, or materially different from what you ordered, Vexo may offer an exchange or replacement after reviewing the situation.

Exchanges for a different color, size, model, or other variation may be available depending on the product and current inventory.

Please contact us before returning an item so we can determine the appropriate solution.

4. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

Your order number;
A description of the problem;
Clear photographs of the product;
Photographs of the shipping packaging if the package arrived damaged.

This information allows us to investigate the issue with our fulfillment or shipping partners.

Depending on the circumstances, Vexo may provide a replacement, exchange, or refund.

5. Products That May Not Be Eligible

Certain products may be excluded from returns or exchanges where permitted by applicable law, including:

Personalized or made-to-order products;
Digital or downloadable products;
Products that cannot reasonably be returned for health or hygiene reasons once opened;
Items damaged as a result of misuse or improper care;
Items returned after the applicable return period.

If a product has specific return restrictions, those restrictions may also be communicated on the product page or at checkout.

6. How to Request a Return

To request a return:

Contact Vexo customer support.
Provide your order number and the reason for your request.
Provide photographs or other information if requested.
Wait for return instructions before sending the product.
Package the item securely and follow the instructions provided by our support team.

Please do not send an item to an address obtained from an unrelated source, as this may delay the processing of your request.

7. Return Shipping

Unless otherwise required by applicable law, customers may be responsible for the cost of returning an item simply because they changed their mind or no longer want the product.

When a return is necessary because Vexo sent the wrong item or the product arrived defective or damaged, Vexo will generally cover or reimburse reasonable return shipping costs where applicable.